Warranty Against Defects
This Warranty is given by:
Funtastic Limited (ACN 063 886 199) (“Funtastic”)
Address: Level 2, Tower 2, Chadstone Place
1341 Dandenong Road
Chadstone, Victoria 3148
Customer Service Freecall: 1800 244 543
Phone:+61 3 8531 0000
Fax: +61 3 9569 4987
Email: [email protected]
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In this Warranty, “Funtastic Product” means a product which Funtastic:
1. sells directly to you, as the consumer; or
2. distributes, as the exclusive distributor, to retailers in Australia who then in turn sell directly to you, as the consumer.
In addition to any other guarantee or warranty implied by law, Funtastic warrants that Funtastic Products will be free from manufacturing defects for a period of 12 months from the date of purchase (“Warranty”).
This Warranty does not cover normal wear and tear, or any damage, failure or loss caused by improper use, assembly, maintenance or storage of the Funtastic Products.
How to claim: To make a claim under this Warranty, simply follow these steps:
Step 1: Find your receipt which proves the date on which you purchased the defective Funtastic Product. Where the date of purchase cannot be verified, Funtastic will make an assessment based on the date of manufacture of the Funtastic Product (if possible), the condition of the Funtastic Product and the type of defect.
Step 2: Contact the Funtastic Customer Service Team with details of your defective Funtastic Product by either:
1. Phone: 1800 244 543; or
2. Email: [email protected]
Step 3: Where requested, send us the defective Funtastic Product and a copy of your receipt. When you contact a representative of the Funtastic Customer Service Team, they will advise you whether you are required to make your defective Funtastic Product available to Funtastic for inspection. If you are required to return your defective Funtastic Product and a copy of your receipt to Funtastic, our Customer Service team will provide you with details of how to do so. Funtastic will cover the cost of the return delivery.
Step 4: Wait for us to contact you. Once we have received your defective Funtastic Product for inspection, we will inform you of our assessment of your claim within 14 days. If you were not required to provide us with the defective Funtastic Product for our inspection, we will inform you of our assessment of your claim within 14 days of you first notifying us about the claim. When we contact you, we will firstly let you know whether you have a valid claim under this Warranty, and if so, we will inform you whether your defective Funtastic Product will be replaced or repaired, together with the number of days you can expect to wait to receive your replaced or repaired Funtastic Product.
Questions? If you have any questions about this Warranty, please contact us via the contact details provided above.